Contact 360ROI Directly
The fastest way to reach 360ROI is email. Direct response from the founder, not a routing form or an account intake team.
The cleanest way to reach 360ROI is email at jaron@360roi.co. Jaron Mossman, founder and senior strategist, reads and responds to every inbound message directly. There is no account intake team and no automated routing. Most emails receive a response within one business day. For prospects ready to start with a structured assessment of their current marketing program, the free marketing audit is the recommended entry point and the most common starting place for new client conversations.
We do not publish a phone number or a scheduling link, and the decision is deliberate. The boutique-delivery model depends on senior attention being protected against low-signal interruption, and that protection starts with how clients and prospects reach us.
Email gives both sides time to write something thoughtful, attach what is relevant, and reference the same conversation later. It also lets us match the right response to the right inquiry rather than defaulting to a 30-minute call that was not what the conversation actually required.
If you are ready to start with a structured first step, the free marketing audit is the most common entry point for new client conversations.
Get a Free Marketing Audit →What Is the Best Way to Reach 360ROI?
Email jaron@360roi.co directly.
The email reaches Jaron Mossman, founder and senior strategist on every engagement. There is no inbox triage team, no shared address, and no automated routing. Most emails receive a direct response within one business day. For active client communication, the response time is faster.
If your question is a fit conversation (whether 360ROI is the right partner for your marketing program), the email response usually proposes one of three next steps: a free marketing audit, a brief phone or video call once the audit is complete, or a referral to a more appropriate partner if 360ROI is not the right fit.
If your question is a service-specific inquiry (SEO, paid media, Fractional CMO, AEO/GEO), the email response usually includes a direct answer plus a link to the relevant service or pillar page for fuller context.
What Should I Include in a First Email?
The most useful first emails include three things.
Who you are and what the business does. Company name, website, and one or two sentences on what the business actually sells. This grounds the conversation immediately.
What you are trying to figure out. "We need help with SEO" is fine but "we are losing rank to a competitor that started publishing aggressively in our category" is much better. The specificity of the question shapes the specificity of the response.
What you have tried so far. Current marketing channels, current monthly investment range, and what has worked or not worked. This information is the difference between a generic response and a tailored one.
You do not need to write a brief. A few paragraphs covering the three points above is enough to get a useful response. If a paid marketing audit feels closer to where you actually are than a cold email, start with the free marketing audit instead.
Where Is 360ROI Located?
360ROI LLC is headquartered in Castle Rock, Colorado, between Denver and Colorado Springs. We are a Colorado S-Corporation. Active client work spans the United States and includes international engagements. The boutique model is location-independent by design and most engagements are conducted entirely through email and async collaboration, with calls scheduled when calls are the right mechanism.
If you are looking for a local Colorado partner, that works. If you are looking for a remote partner, that works equally well. Geography is not the qualifier.
When Will I Hear Back?
One business day for most inquiries. Same day for time-sensitive issues. Faster than one day during business hours when the inbox is current.
Outside business hours and on weekends, emails are typically not answered until the next business day. The boutique-delivery model depends on protecting senior attention, and that includes evenings and weekends. If something is genuinely urgent, mark the email subject line with "URGENT" and we will see it sooner.
What If I Have an Active Client Question?
Active 360ROI clients should use whatever communication channel was established at engagement kickoff (usually a dedicated email thread or a shared Slack channel). The general inbox at jaron@360roi.co is for new prospect inquiries, partner inquiries, press requests, and miscellaneous correspondence.
If the active client channel is unavailable for some reason, the general inbox works fine and the message will be routed to the right place quickly.
Frequently Asked Questions
Contacting 360ROI, Answered
How do I reach 360ROI for the first time?
Email jaron@360roi.co. The email reaches Jaron Mossman directly. There is no intake form, no chatbot, and no automated triage. Most messages receive a response within one business day, and the response is written by Jaron rather than routed to a sales development team.
Why is the model email-first rather than call-first?
Email scales senior attention better than calls. A 30-minute call can be replaced by a five-minute email exchange in most fit conversations, which preserves time for clients who actually need the depth a call provides. Email also produces a written record both sides can reference later. Calls happen in engagements where calls are the right channel, not as the default first touchpoint.
Why do you not publish a scheduling link?
The same reason. Scheduling links convert all inquiries into time slots, which is efficient for high-volume sales operations and inefficient for senior-delivery consultancies. Most inbound prospects do not actually need a call. They need a direct answer to one or two questions. Email is faster than a 30-minute call for that.
Do you take partnership inquiries?
Yes. Email jaron@360roi.co with the partnership context, the type of collaboration you are proposing, and any relevant background on your business or organization. We maintain a small number of partner relationships with specialists in areas adjacent to our core services (advanced web development, video production, PR, creative).
Do you take press inquiries?
Yes. Email jaron@360roi.co with the publication, the angle, the deadline, and what specifically you are looking for (interview, quote, written piece, expert source). Same response cadence as other inbound: one business day in most cases.
Do you respond to recruiter or sales outreach?
Generally no, unless the outreach is materially relevant. We are not currently hiring. We do not contract for additional senior strategists outside the existing trusted contractor network. We are also not in the market for most outbound SaaS pitches. If you are unsure, send the email and we will be honest about fit rather than ignore the message.
What if email is not working for some reason?
The website contact form is a backup channel that routes to the same inbox. If you have tried both and have not received a response within three business days, there is likely an inbox issue. Reach out via LinkedIn (Jaron Mossman) as a fallback.
The cleanest way to start a conversation is email.
If you are ready for a structured first step, the free marketing audit is the most common entry point. Structured assessment of your current marketing program. Prioritized action plan. No sales pressure.
Get the Free Marketing Audit →Or email jaron@360roi.co directly.